Terms of Sales
1. Preamble
These General Conditions of Sale are concluded between
on the one hand, the SARL SLOW POTTERY, whose manager is Laetitia FAUCHERE, holder of the domain name Laetitia-fauchere.com, SARL registered with the Chamber of Trades and Crafts of Ile de France under number 901 392 050 – NAF 2341 Z whose head office is established in France, at 42 rue des Cordières, 77240 Vert-Saint-Denis, publisher of the site www.laetitia-fauchere.com , and hereinafter named according to the name of its manager “Laetitia FAUCHERE”, on the one hand and
on the other hand, any natural or legal person visiting or making a purchase on the site www.laetitia-fauchere.com , and hereinafter referred to as “the Customer”.
2- Definition
The following definitions apply in these general conditions of sale according to the meaning indicated below (whether used in the singular or plural).
- “General Conditions of Sale”: designate this document, i.e. the terms and conditions applying to the relations between Laetitia FAUCHERE and the Customer.
- “Order”: designates the Customer’s purchase order for one or more Product(s) placed through use of the Website.
- “Site”: designates the website accessible at the address www.laetitia-fauchere.com , edited by Laetitia FAUCHERE.
- “Product”: designates a product offered for sale on the Website, on the day the Customer consults the site. Our Product offers and prices are valid as long as they are visible on the Site, while stocks last. Errors or modifications may exceptionally exist, particularly in the case of simultaneous orders for the same Product by several Customers. SARL SLOW POTTERY or Laetitia FAUCHERE incur no liability in the event of out of stock or unavailability of Products for orders not yet accepted by Laetitia FAUCHERE.
- “Customer”: designates a natural or legal person, consumer and/or professional, who uses the Website and acquires one or more Product(s), for their personal needs, through the website, having previously adhered to the General Conditions of Sales.
- “Recipient” means the natural person designated by the customer to receive the order.
3- Completeness
These conditions express the entirety of the obligations of the parties. In this sense, the Customer accepts in advance and without reservation all of the provisions provided for in these general conditions. In the event of disagreement with the terms and conditions of the General Conditions of Sale, the Customer must not use the Website.
No general or specific conditions appearing in the documents sent or delivered by the Customer may be incorporated into these terms, as long as these documents are incompatible with these general conditions.
Laetitia FAUCHERE reserves the right to adapt or modify these General Conditions of Sale at any time and without notice, the adaptations or modifications then being applicable to all orders subsequent to these adaptations or modifications.
In the event of modification, the General Conditions of Sale applicable to the Customer's order are those which were online, and which the Customer accepted on the day of placing his Order.
4- Purpose
These General Conditions of Sale aim to define:
- Contractual relations between Laetitia FAUCHERE representing SARL SLOW POTTERY and the Client
- The conditions applicable to any purchase of products made on the Site www.laetitia-fauchere.com whether the Customer is of French or foreign nationality, or whether he is a professional or consumer.
Any use of the Website and any placing of an Order for one or more Product(s) through the Website implies pure and simple acceptance of all of the General Conditions of Sale.
Only persons legally capable of entering into contracts concerning the Products offered for sale on the Site may place an Order on the Website. When placing the order, the Customer guarantees having full legal capacity to adhere to the General Conditions of Sale, place an Order and conclude a sale.
5- Duration
These conditions apply for the entire duration of the online posting of the products and services offered by the company in the mornings, holder of the domain name www.laetitia-fauchere. com
6- Acceptance and opposition to the general conditions of sale
6.1. Accessibility of general conditions of sale
Any Internet user can read the general conditions of sale on the Site. www.laetitia-fauchere.com by clicking on the hypertext link at the bottom of each page of the Site. The general conditions of sale may be subject to modification, the applicable conditions are those in force on the Site on the date the order is placed.
6.2. Legal capacity of the Client
A Customer, under the general conditions of sale, is any legal entity or natural person, aged at least 18 years or having the authorization of the authorized person on the date of validation of their order. The Customer is a consumer or professional residing in France or abroad. By paying for their order, the Customer acknowledges having full legal capacity to commit to the general conditions of sale.
6.3. Acceptance of the general conditions of sale
The Customer acknowledges having read the general conditions of sale and expressly declares to accept them once he has confirmed his order on the site. Concerning orders which are not placed online on the Site (email, telephone, etc.) the Customer acknowledges having read and expressly declares to accept the general conditions of sale as soon as he receives and does not contest his confirmation email. order. By accepting the general conditions of sale, the Customer accepts without reservation all of the stipulations provided for in these conditions, to the exclusion of all others. The general conditions of sale are those in force on the Site on the date the order is validated by the Customer. The general conditions of sale are valid for the duration necessary for the supply of the goods and services purchased, until their guarantees expire.
7- Product characteristics and prices
7.1. Consultation of the characteristics of products and services
Laetitia FAUCHERE presents on her Site the products and services as well as their detailed descriptions allowing the Customer to know, before taking the final order, their essential characteristics. The photographs of the products presented on the Site are as faithful as possible but cannot ensure perfect similarity with the products offered.
7.2. Availability of products and validity of the offer
A product that has become unavailable is indicated with the words: “OUT OF STOCK”. It is also specified that the simple fact of adding a product to the basket does not constitute validation of the order. In other words, the product may become unavailable between the time of adding it to the basket and validation of the order by the Customer. In the event that the unavailability of the product or service is noted after validation of payment, Laetitia FAUCHERE undertakes to cancel the order and fully reimburse the price paid by the Customer. In this case the reimbursement will be made without delay and at the latest within fourteen (14) days of payment of the sums paid by the Customer.
7.3. Price
The prices of the products and services presented on the Site are indicated in Euro, all taxes included (TTC). They are applicable during the validation of the order by the Customer and do not include participation in transport and packaging costs, invoiced additionally and indicated on the “Summary” page of the basket before final validation of the order. Concerning sales made outside the European Union, customs clearance, payment of various duties or taxes are the exclusive responsibility of the Customer.
8- Payment
All prices indicated are inclusive of tax. The total amount of an order is made up of the price of the items and the delivery and packaging costs. You can use the following payment methods: VISA, MASTERCARD and Paypal. If payment is refused by the authorization center, we will not be able to ship the order.
9- Order confirmation
You will receive a confirmation email as soon as we receive your order. Please have the references in this email ready for all correspondence. If you do not receive this confirmation email, contact fauchere.laetitia@gmail.com
10- Right of withdrawal
In accordance with article L121-20 of the Consumer Code, the Customer has a period of fourteen (14) clear days from receipt of the products to exercise his right of withdrawal, without having to justify reasons, nor to pay penalties with the exception of return costs where applicable. Returned products must not have been used.
The period of fourteen (14) days runs from receipt of the products: when the period of fourteen (14) days expires on a Saturday, Sunday or public holiday, it is extended until the first following working day. Laetitia FAUCHERE recommends that the Customer who wishes to exercise their right of withdrawal informs Customer Service by email at fauchere.laetitia@gmail.com
11- Delivery
11.1 Delivery costs
The delivery costs dedicated to our online sales site have been established according to the volumes and weight of the product based on the current rates of the post office and our carriers.
11.2 Delivery times
They vary depending on the order and will be specified by email at the same time as the order confirmation.
11.2.1 Pre-sale products
All pre-sale products will be marked “pre-sale”. The delivery time will be indicated in each product sheet. This lead time is an estimate of production and delivery time. Laetitia FAUCHERE undertakes to make every effort to meet these deadlines. However, production problems may arise and extend the initially planned delivery times. In this case, the customer can either request a refund for their prepaid products or wait for delivery. Laetitia FAUCHERE will not offer an additional reduction.
11.2.2 Products in stock
Unless otherwise stated on the site, Laetitia FAUCHERE will make her best efforts to ensure that the order is shipped within an average of 7 days after confirmation of the order. If one or more items are no longer available without this being indicated in the product sheet, the Customer will be notified by email or telephone and Laetitia FAUCHERE will reimburse these items by crediting the card used to pay for the order. If the workshop is closed, a pop-up message will inform you of the reopening date and deliveries will resume from this date.
12- Product return conditions
The Customer has a legal period of fourteen (14) days from the day of receipt of his order to notify Laetitia FAUCHERE of his intention to return the product to us and the reason for this return.
The return of the product(s) is made in their original packaging, intact, accompanied by all possible accessories and documentation, in perfect condition for resale, with the indication of the order number to which the products relate. . The product must be returned in packaging provided for this purpose, which does not allow the product to be identified (postal parcel, bubble envelope, kraft paper, etc.). Any product damaged, incomplete, missing or whose original packaging has been damaged will not be refunded or exchanged and will be returned to the Customer. Laetitia FAUCHERE recommends that the Customer return their products with a recommendation or additional insurance guaranteeing, where applicable, compensation for the products up to their actual market value in the event of theft or loss. of the package(s).
Costs are the responsibility of the customer.
13- Reimbursement
In the event of exercising the right of withdrawal, Laetitia FAUCHERE is required to reimburse the Customer for the sums paid, without penalty, with the exception of shipping costs. Reimbursement is due immediately and no later than fourteen (14) days following the date of receipt of the returned products. If the return of the product(s) purchased is due to an error on the part of Laetitia FAUCHERE, the shipping and return costs will then be fully reimbursed to the Customer.
14- Cancellation
Beyond this withdrawal period, if you wish to cancel your order you must contact fauchere.laetitia@gmail.com . If your order has been shipped, we will ask you to return the products to us following the instructions provided by email.
15- Modification of your order
If you wish to make changes to your order, modify the delivery address or add products, do not hesitate to contact us by email fauchere.laetitia@gmail.com .
16- Guarantees
16.1. Warranty linked to transport
Assuming the risks linked to transport, Laetitia FAUCHERE undertakes to deliver the products ordered by the Customer in closed, resistant packaging, appropriate to the content and transport requirements. Any product damaged or lost in transit will be replaced. The guarantee linked to transport is only valid if the Customer or their Recipient has signed the delivery note or transport receipt presented by the carrier on which they have taken care to issue precise, dated and signed handwritten reservations. By signing his signature on the delivery note or transport receipt, without making any reservations, the Customer acknowledges that his package was not damaged during transport. In the event of a dispute, the original packaging must be kept until the dispute is resolved. Laetitia FAUCHERE advises the Client or their recipient to inform Laetitia FAUCHERE by email at fauchere.laetitia@gmail.com within a maximum period of 48 hours from delivery, after this period no complaints will be taken into account.
16.2. Customer Complaint
The implementation of the guarantees must be the subject of a request made by email or by telephone to Customer Service by email at fauchere.laetitia@gmail.com or by telephone at 0685065061 . The complaint must be motivated and accompanied by proof of the damage suffered (photos, etc.). The Customer must also indicate whether he wishes the product to be replaced or refunded.
The photographs of the products presented on the Site are as faithful as possible but cannot ensure perfect similarity with the products offered. As each piece is made by hand, it is normal that there are variations between pieces. Furthermore, since enameling is carried out by immersing the dishes in an enamel bath, it is normal for the dishes to have enamel drips, the color of which may vary depending on the thickness of the enamel.
NB: complaints or disputes will always be received with attentive kindness, good faith always being presumed in the person who takes the trouble to present the dispute.
17- Applicable law
The General Conditions of Sale are subject to French law. In the event of disputes, the Customer may make complaints to Laetitia FAUCHERE by email at fauchere.laetitia@gmail.com or by telephone at 0685065061 in order to seek an amicable solution. In the absence of an amicable agreement between the Parties, the dispute will be submitted to the French courts, which have sole jurisdiction in this matter.